Ducky: The guy never said that Google was killing his business. He said, he wasn't getting as much traffic from Google as he was from other sites, and figured he must be suffering some type of penalty. I don't see this as Google doing something wrong. I see this as someone feeling they aren't getting enough from Google and complaining about it.

Now, I propose something for Google. Since everyone feels they should be able to get a site review by the Google team, Google should setup a place where for a fee, they will review the issues with your site. Who knows what that fee would be, or what the detail to the answer will be, but it's a start right?

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