Thanks for all great responses. Let me start from bottom to top:

crankydave: Hmmmmmm... What is the purpose behind this? testcountry.com/index.asp

Nothing really the old page design I guess the old root stayed up still. Most of those links should go to the regular navigation

[I]mjtaylor:stop blaming Google and work on your site.[I].

My point here is, the Internet is made of end users (our dear visitors) and online businesses, webmaster and individuals providing service/content/some utility those end users. Google has been the key to bring those two together and they are being paid very handsomely for that. But when you become the US Postal Service of the Internet (broad analogy, sorry could not find anything else), there comes responsibility with it. You have to provide all stake holders (and yes, we webmasters, site owners are stake holders) means to explain why they are being penalized in the process.

I am not saying there is things we can change and improve on our site to make it more SEO friendly that is a whole different subject (and will take those points you put in there very seriously, thanks). My point is the site is penalized for SERP somehow. Site is PR4, thousands of indexed pages, and does well in Yahoo, MSN & Ask but there is something that Google does not like about our site (nothing else explains why we have more Ask organic traffic than Google organic traffic, and does not explain why we are 113th on the top related keywords we have). What I am saying is they need to have an avenue for sites that have these type of concerns and problems to get help from them to figure what is wrong, why they are penalized. A simple customer service matter.

After all as much as we benefit from Google bringing free traffic to our sites, Google benefit having us provide good result pages, service to the end user searching for things. If we did not exist, they did not exist. So a simple way of addressing the penalty/ban process (not the ones where you submit an email and never get an answer or have some to talk to, but real customer service type help I am talking about). We might be doing something wrong, how can we know what. Maybe we just got the site, maybe Google just implemented something, maybe this maybe that. It is not like there are guidelines.

This is what I am simply trying to say. Being in this unique position, Google has responsibility, thats what I am saying. Like how Mama Bell did, First Monopoly Oil companies did etc...