This has happened to me before, and is happening at a different online business again. For no apparent reason Google is penalizing our site:Testcountry.com. It must be a penalty since the site gets ample traffic from other search engines (Ask almost twice as Google Organic traffic , that should give you an idea), but there is definitely something.

There are couple very uncompetitive keywords the SERP is high, but for anything valuable it is 10+ pages later. Site is old, full of content, no black (even light gray) SEO. We just can not figure out.

In the office we are trying to figure out what should we do. This is so unfair that Google with the might and power that it gets from the millions of visitors (not to mention $billions in market cap) does not provide any means to small and medium size businesses and webmaster to communicate. After all they are supposedly the no-do evil, good guys but what are we going to do?

*Close the business (free)
*send legal papers to Google to ask give us an answer, ($10k)
*send creative and interesting presents to Google search team elite in Googleplex and beg for help and hope to get on somebody important's good side ($2k),
*give a national magazine ad and ask an answer ($25k)
*nothing (probably the most expensive one)

What would you do? If you are sure your site is penalized but can not get an answer to know what it is. We feel like a 1 year old that can not speak but do not understand why mommy & daddy is mad?