Quote:
Originally Posted by wige
Here is where my psychic ability comes in, to predict what Shaw will say:
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Wige has ESP!
This may explain my coincidental conversation with ShawCable tech-support.
As assumed, Netfirms is Shaw or rather Shaw is Netfirms' ISP. ShawCable requires an account number to use their technical support. In Shaws defence, I was kindly forwarded to many free 'written' support articles that solve 90% of all customer problems. {sarcasm}
Quote:
Originally Posted by wige
What that means is that you should be able to access the site in about four hours, but as the message says, it may take a while for the DNS servers to update. Your server is probably at a new IP address, so when you ping or traceroute it, you will get a different IP address.
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Your right, I did have access to my website within 36 hours via HTTP. Unfortunately, Netfirms owns a single DataCenter that is hosted by Shaw Cable, who is still denying me access to their network. I can't get to my website or any client websites via ftp or by using the Netfirms.com control panel.
So, when I
politely complained again, Netfirms sent me this email and included an
unsolicited cancellation number.
Netfirms:
Quote:
Hello Scott,
Thank you for your e-mail.
1. We have confirmed your IP is not blocked by Netfirms or any network intrusion detection system we own and run
2. Netfirms currently has only 1 data centre at 151 Front Street
To cancel, please call 866-973-4664 from 9am - 9pm on Monday to Friday (Eastern time or GMT-5).
Regards,
Richard"
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I asked you IDS question.
Needless to say, i'm not with Netfirms any longer, and i'm in the process of moving several client websites to VistaPages.
As you said, I do strongly believe ShawCable is the issue. Unfortunately, Netfirms uses ShawCable and therefore is ultimately responsible for ensuring that client websites are up and running. As for my situation, I prefer private hosting over shared hosting, so Netfirms is losing a bit more than 12.95/mon per customer.
Wige, thank you very much for helping to troubleshoot this issue and for your excellent guidance.
Much appreciated!