Here is where my psychic ability comes in, to predict what Shaw will say:

"Who are you? Do you have a service contract with us? No? Go away. But we are dedicated to providing the best possible experience to our customers. Which you aren't."

I think Shaw is Netfirms ISP. I found the following very telling:

Yes, this is an issue with your ISP.
Yes, its not our problem, and we can't do anything about it.
We would like to inform you that to resolve this issue we point your domain to a non-Shaw IP address as it seems like Shaw IP address is unaccessible from your area. Kindly allow 24-72 hours for the changes to propagate, once it's propagated; please flush your computer's DNS before you access your website again.
But since it is a problem with our service provider, we fixed it anyway. Wait a while, and you should be able to access your site again.

What that means is that you should be able to access the site in about four hours, but as the message says, it may take a while for the DNS servers to update. Your server is probably at a new IP address, so when you ping or traceroute it, you will get a different IP address.

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