Re: Data Center Connectivity Issues
Thanks for the quick response Wige!
Couple questions for you.
1. Why am i sent through multiple hosting providers before i access my final destination(netfirms), when both Netfirms and Rogers data-centers are located in parallel buildings.
2. My ISP(Rogers) told me to personally call the other ISP(Shaw) and work with them to solve this issue, since the problem exists outside the Rogers network! Is this fair?
Final resposnes from both companies:
Rogers:
"We have examined the trace route that you have sent us and the problems
you are experiencing do not appear to be originating from our network.
It is possible that servers external to our network are causing your
difficulties.
The Rogers Yahoo! Hi-Speed network is only one of many smaller networks
that make up the worldwide Internet. Because of this, we cannot
guarantee the performance of any network/Internet hardware or points of
transfer external to our own network. We are, however, committed to
providing the best possible service to our subscribers for issues that
can be identified as originating on our servers.
Please contact Shaw to resolve the issue."
Netfirms:
"Hello Scott,
Thank you for your e-mail inquiry.,
Yes, this is an issue with your ISP.
We would like to inform you that to resolve this issue we point your domain to a non-Shaw IP address as it seems like Shaw IP address is unaccessible from your area. Kindly allow 24-72 hours for the changes to propagate, once it's propagated; please flush your computer's DNS before you access your website again.
Regards,
Lucy
Netfirms Inc.
www.netfirms.com"
Neither provider can help me fix this????
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