Re: Serious issues, conversions, browser compatibility.
Checked the site for functionality in IE6, IE7, FireFox, Safari and Opera.
The only significant issue I came across was that, in the Opera browser, your vertical menu on the left side of the page is missing.
From a design and usability perspective, it seems to work fine and I did not come across any issues that might explain such a significant drop in conversions.
A Google search using the phrase "DVD replication services UK" places your resulting listing on page two of the SERP's. It's not horrible but is not great either.
Are you certain you're seeing the same amount of traffic?
I'd start comparing prices, sale items and new product offerings on your competitor's sites.
Check out Google Analytics to see where they're leaving your site. If it's from a particular product page and it's normally a hot seller, I'd definitely think something must be going on over at your competition.
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