Quote:
Originally Posted by smalltown
I have an ecommerce store, purely dropshipping -- I don't warehouse. It only makes about 4-5K in sales a month right now but I expect that to rise. The problem of course is dribs and drabs of customer support issues coming in throughout the day that significantly cut into my marketing and content work.
It isn't enough to hire a regular employee, and hiring someone really remote seems tricky since they would have to communicate with my dropshippers on some issues, and return calls (Unless I shut off my 800 number and force people to live chat or email, which seems ... unfriendly). So that probably cuts out India. 
I'm sure this is a very common issue and I'd love to know how other people approach it ... |
Before I got 'big' (I now have ten people), I was in the exact same position, selling small amounts and hoping for more WHILE working full-time. At the time I did this:
1. If I could not answer the phone I would forward the toll free number to an answering service (there are many out there)
2. All e-mails would hit my Sidekick, receipts, tracking information, etc. including notifcations from the answering service that a customer had called.
3. If I could answer, the toll free would be forwarded to me and I would answer it directly and handle the inquiry.
The system works really well. At the end of the day ANSWER THE CALLS!