my two cents here. great comments before me. with 100k customers under my belt, customer service is my #1 priority. a customer scorned is a dangerous situation for your business. in my case I have about a 40% repeat business rate. let me say that another way.....40% of my business comes to me FREE of advertising costs. Bad customer service would decrease that number, directly effecting my bottom line. We all feel the pain of time constraints when we are building our business, but this is one area to really handle well. A pissed off customer not only will never return, but will likely cause hundreds of people to avoid you as well.

Good luck!