My bad.
It's just that the OP problem boils down to just that, a firewall problem.
Any kind of excessive network activity should have been reported, and blocked. There is no way a hard drive can be transmitted over the network without some kind of flags being raised, unless of course all the user has is windows firewall. In this case their ISP should have intervened.
Quote:
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Originally Posted by http://dl2.agnitum.com/docs/firewall/OutpostProDatasheet.pdf
As web-borne attacks now constitute the majority of malware attacks, a solution that’s specifically designed to counter online threats is essential.
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Regardless the means, any solution is a good one.