With Rackmounted, during business hours I generally get a response within an hour (the tech department is mountain time I believe) unless there is a sitewide issue. They don't do support for scripts and programming, but for any other issue I have had they have been able to help, even as far as setting up some pretty interesting cron tasks and other server scripts. I have been hosted there for almost two years, and although I don't use CPanel they do offer it.

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The best way to learn anything, is to question everything.