Re: Risks involved in offshore outsourcing
I've had good and bad experiences.
The good - we are in an ongoing relationsthip with a company who runs some client interaction software on our website. They host it and provide costumer service. Overall, we're happy.
The bad - we hired a web developement company whose project managers are local, but developers are overseas. Quality was a huge issue. We would communicate very specific business requriements and deployment was always rough. Sometimes I had to ask if they even read the original requirements. Also, the coding logic was really messy. There are 800 ways to build one page, and they would choose the most complicated and messy. We're still cleaning up code they deployed for us.
I would get references and maybe do a trial relationship to see how it goes.
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