WebProWorld - View Single Post - The main reasons for "giving up" on an e-commerce

vfaulkner · #3 (**permalink**) 09-22-2003, 08:05 PM

1. Right on, Wen! Once, I had a site that didn't display the total until after the info/charge went through, but there was a bug/SNAFU and they charged me 146.79 in S/H for a 10.00 item! has since been fixed and refunded in full.
(or least, if you do this, make sure your cart code is solid.)
2. I have issues with sites in which all navigation (contact, support, faqs, links,etc.) point to the JOIN NOW page ,on which of course you must give cc info.
If you cant answer my questions about what you are selling, etc., I cant give you my money!!
Might be different if just a name, but I doubt it...
I guess that falls under untrustworthy on the poll.

UPDATED 10/01/03 --
I was trying to purchase some downloadable software, but I didnot want/need to pay an extra 19.95 for a disk copy to be shipped too. The two options were separate in the cart but, when I tried to uncheck the disk option and continue, I was told that my cart was empty and I needed to continue to shop. I tried to resolve this several times to no avail. I will not be buying this software anytime soon.