Hi,
I regsitered all my domain names at uk-cheapest.co.uk and they have been there for several years and have always been ok. However recently I neededto change the nameservers and did so in my domain control panel, but the changes 7 days later still are not made.
The reseller, uk-cheapest does not respond to any support tickets or emails and I have contacted directly the registrar resellone.net to see if they can do somethin, but am getting no response from them either.
Its like these 2 companies have just stopped operating and the sites are still up ad they are still accepting payments, as I tried to transfer the domains elsewhere and their site took the money to do it, but again, nohing happened.
I contacted ICANN who told me to contact Verisign, who told me to contact the registrar and so on I am being sent in circles.
Does anyone know if there is a way to get back control of my domains. One in particular I really dont wan to lose as oe the years it has good SE rankings and I would lose traffic and business to change it now I believe.
But I have moved my sites to a new host and need to change the nameservers, so how can I go about managing them if the reseller and registrar both are unavailable?
I want to transfer them to a decent domain host like enom now, but I cant do that without the current reseller or registrar unlockig them and sending me authorisation EPP codes, which they arent doing.
Can I go over their heads as I do have proof of them belonging to me.
This whole matter is making me dizzy from being sent in circles, so any advice...or even some sympathy
...would be greatly appreciated.