Hi, it's funny, our senior clothing firm has over 9000 contacts in our database and about a thousand or more of them are comcast customers. We do not spam, at all. We have an optin list and we send mail twice a month to our customers AND we opt them out if they request us to do so via email OR they can opt out themselves very easily from our website or from the emails that we send them BUT we are constantly getting our mail to comcast customers bounced.

It wouldn't be such a bad thing if it was only the specials emails we sent that were getting bounced but its also our customer product shipping tracking notifications, customer order confirmation emails, customer password recovery emails, our own customer inquiry responses and more.

I now have to forward all the bounces I get from comcast addresses to my gmail account and forward the original email to the intended comcast customer with this message:

Hello faithful 'Our Company' customer.

I am sorry to have to inform you that your internet service provider (ISP) has blocked your important mail from 'Our Company'.

That is the reason I am emailing you the message that was intended for your through this Gmail Account.

There is a way to overcome this however and that would be to add the following email addresses to your address book or list of acceptable email senders:

orders@ourdomain.com
news@ourdomain.com
webmaster@ourdomain.com

or in some cases all mail coming from ourdomain.com.

Also, I suggest that you call your internet service provider (ISP:Comcast) and let them know that you are having problems getting your email from a trusted company - namely 'Our Company' and that they are hindering you from receiving your important order information. They may be able to re-route your mail from 'Our Company' into your inbox.

For Comcast you can call 1-800-266-2278 (if it works)
For Verizon you can call 1-800-643-0997 to speak to a customer support representative.

Lastly, below is a transcript of the email that was originally intended for you but was blocked by your ISP (Comcast). If you requested a new password it is there as well and can now be used.

I sincerely apologize for the inconvenience this has caused you and I but I believe it is very important that you be able to receive specials, orders and password notifications.

Kind regards,

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So basically that is the email I send out through my Gmail account to Comcast customers to try and tick them off that their important mail is getting blocked. Hopefully Comcast will hear these out crys and do something about it.

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Lastly, here is a list of links of Comcast Complaints and it seems the list keeps getting bigger and bigger.

Comcast Problems ~ Chris Pirillo
HIDDEN-TECH:HT Comcast problem
» And you thought you had Comcast problems? | An Internet Consultant Speaks | Scott Hendison
Vonage Forum - Comcast Problems?
Invision Power Services > Comcast problems
My3cents.com - Comcast Complaint - Reception Problems, Reception Problems
[PLUG] [OT] Comcast problems anyone?
Comcast Problems
KyleBits: I Hate Comcast
Tivo Update/I HATE Comcast « Just talking out loud…
Barely Legal Substance: Why I Hate Comcast, And Have a Loathing for Bellsouth Too
HATE COMCAST -- aulax@...'s comment on "Comcast should surcharge bandwidth hogs, Torrents downloaders" | TalkBack on ZDNet
a crank’s progress : I hate Comcast: intermittent outages likely
Everything and Nothing At All: I Hate Comcast
penn: I'm starting to hate comcast too
THIS , is why comcast sucks... - SpeedGuide.net Broadband Community
Comcast: Horrible Service Reps, Terrible Phone Service and Less Than Appealing Prices - Associated Content
Thrashing Through Cyberspace: Comcast Sucks


Enough?

OUR CUSTOMERS ARE COMCASTS CUSTOMERS AND WE'RE NOT HINDERING COMCASTS BUSINESS BUT THEY'RE HINDERING OURS.

Terrible. Terrible Comcast. Just TERRIBLE Service.