I wil be honest i think the deisgn is quite dated and doesn't at all fit the content of your site. the main menu style and the white text on black look futuristic and modern, as dave said - like a gaming website. You are selling homely, comforting products that are supposed to offer comfort and style to a home - the design of your site doesn't really reflect this.

Also you have a mixture of serif and sans serif fonts - keep your design styles consistent this gives the site a more professional look.

Your thumbnail images are quite distorted although your larger images display the products well.

I agree with your wife that the images stand out better against a coloured background but i don't think black is the way to go - something warmer would be good (red/orange hues) or you could even make them stand out by giving them a border and having a white background.

100% agree that you need to have a physical address and contact number I would not do business online with a website who i couldn't locate.

I do like your navugation and site architecture though it works well and loads quickly and the products are easy to scan through and see what product range you have which is great for finding what you need quickly and easily.

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