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Originally Posted by smalltown
I have an ecommerce store, purely dropshipping -- I don't warehouse. It only makes about 4-5K in sales a month right now but I expect that to rise. The problem of course is dribs and drabs of customer support issues coming in throughout the day that significantly cut into my marketing and content work.
It isn't enough to hire a regular employee, and hiring someone really remote seems tricky since they would have to communicate with my dropshippers on some issues, and return calls (Unless I shut off my 800 number and force people to live chat or email, which seems ... unfriendly). So that probably cuts out India. ;)
I'm sure this is a very common issue and I'd love to know how other people approach it ...
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I recently discovered a company that can help you with this issue:
http://www.successfuloffice.com/
They are American based, and they will assign specific people to handle your account. Those people will deal with whatever issues you might need to have handled.
It really is a neat operation, but don't let me tell you about it. Instead, take a look at what they have to say for themselves.