customer service
You can add "live chat" customer service which will,
when you are not online, change to an email/problem ticket
function. There are a variety of such programs available.
My hosting includes a free one... which I've
installed and set up for a couple of web clients.
Customer service is a critical part of a successful
bricks and mortar or online business. So, attention does need to be provided. If your time is an issue,
maybe there are other things you are doing that can be
performed by others (outsourced)?
~Roland
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