Let me state first of all, that I am a complete novice about anything to do with php, etc. The only things I have learned have come from this forum and from the regular emails.

For about four years, I have been running an online shop using 'shop in a box' software. As the site has proved to be fairly successful, I decided to have a bespoke site built for me. Back in April, I accepted a quote from a supposedly reputable web developer, and waited and waited. After threatening the firm with legal action in October, they decided that they would get to work.

This firm informed me that I would get more functionality with OS Commerce rather than bespoke, and so used that (as I said before, I am a novice, so didn't really know what he was talking about.

It appears that all the web developers have done, is copy all the text from my current site, and paste it to the new one. This wouldn't be too bad, but their layout of products is dreadful - need a magnifying glass to read some of it. I have complained about this and other parts of their work, but the developers either sigh and look at me pityingly, or just ignore me completely.

I was promised a new, really professional site so am I expecting too much in being less than happy with a second rate copy of my current site. Also, is OSCommerce software as good as having my own code written as they promised.

I am sorry if I have bored you with my tale of woe, but I really do need advice and it seemed that you were the best people to ask. I should add that the site is costing me a lot of money, (well, it is a lot of money to me) and as I was promised a professional site, am I being unrealistic in expecting one?