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Originally Posted by southplatte
Why did they expect 1-2 day shipping, did you tell them that on paper? If not simply point them to the agreement that stated how soon items would ship, what would happen in the event of backorder. That system could be almost automated with a good web site and good programming.
Why were you not chargint your dropshippers real-time shipping charges? I have not seen a drop-shipper that didn't ask for the final destination zip code in order to provide real-time UPS charges to the end customers zip code. The dropshipper then charges the retailer that charge, and the retailer charges their customer that charge (or more if they feel the need to profit on shipping). A real-time inventory push system from the dropshipper will give the retailer the originating zip, the package dimensions and weight so they can interface directly to UPS on their web site and obtain the most accurate shipping quotes.
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We did not have any agreement on shipping dates nor would I want to be completely tied to one. Managing the real goods from several vendors is very different than managing the web side of things. You have different goods selling at different speeds from the same vendor. Reordering at the right time is difficult with the two month delay in importing.
Goods get low, someone swings in and buys a block of goods that someone else was considering. The people in ordering at the companies for whom I was dropshipping were completely separate from the programmers. Changes were not quickly made.
I dont think your reponse to the second part indicates you got what I said. It is not about real time shipping but rather that I billed my accounts once a month. I was carrying their shipping charges on my UPS account which caused cash flow problems. That became unacceptable and is part of the reason I dropped dropshipping.