You're right, it could be a coding error or even a case like the fact that the site isn't as secure with one particular browser. In this case, though, they have decided to tell us that if you're using the Opera web browser or IE7 beta then you're not allowed to do business with them.
There are options, though. They can serve up a version of the site that will be acceptable to all web browsers if you're not using something acceptable.
Personally, though, I just don't understand the mentality of telling a customer to go away and not even let someone view the site. That's just a horrible customer service attitude, in my opinion. In the meantime, I've just browsed on over to their competitor, Wal-greens or Wal-mart to do business.
From what I gather, this is probably a decision that's been made by the web developer(s)/web designer(s) of the site. I would just bet that if the CEO of CVS knew that they were telling customers to go away he/she would be horrified.
Do they realize just how many people use Opera and/or the latest IE web browser? It's a lot more than we think...
And oh yeah, in the offline world if this corporation had someone standing at the door of each one of their 5400+ stores telling certain customers that they could come in and others that they cannot come in there would be a lawsuit--and it would be considered discrimination. (Yes, I know it's different--but is it really?)
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