The Back Office Robot is already a fact.
Examples:
http://www.hotcomm.com/IMLive.asp
http://www.oddcast.com/home/
I wrote a master thesis in mathematics on nonlinear, chaotic and fractal structure in finance (295 pages in Norwegian) in 1996.
Neural Networks (AI) and Fuzzy Logic may be used to train a bot. You get a database of correspondence (logs) that is fed into to Bots memory, and it gets smarter and smarter.
MFIBot:
This is the Bot of MultiFinanceIT talking. How are you today? (First 20 words, first 20 seconds very important).
I am a Bot and not a human being, so you know that, but I shall try to serve you as best I can. Do you have any questions about our solutions (not products)? Yes (hit Y) / No (hit N)?
Do you have any additional questions? If I cannot answer you, you may give me your phone number or your email address and my friend, Uncle Sam will call (contact) you tomorrow.
Have a nice day. Nice to serve you.
Do you see the advantages, n to 1 relationsships. Bandwith etc. sets the limit for communication capacity.
After a while the bot may get better answers than a human being because of full overview of products and solutions. And it is always polite.
http://www.webproworld.com/viewtopic...r=asc&&start=0
In the same way you may use contextual search to train a search engine.
Did you ask me a question?
Kjell Gunnar Bleivik
http://www.multifinanceit.com/
http://www.blognorway.com/