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Old 08-03-2005, 10:40 AM
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Location: Norway
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Default AI and contextual search

The Back Office Robot is already a fact.

Examples:

http://www.hotcomm.com/IMLive.asp

http://www.oddcast.com/home/

I wrote a master thesis in mathematics on nonlinear, chaotic and fractal structure in finance (295 pages in Norwegian) in 1996.

Neural Networks (AI) and Fuzzy Logic may be used to train a bot. You get a database of correspondence (logs) that is fed into to Bots memory, and it gets smarter and smarter.

MFIBot:
This is the Bot of MultiFinanceIT talking. How are you today? (First 20 words, first 20 seconds very important).

I am a Bot and not a human being, so you know that, but I shall try to serve you as best I can. Do you have any questions about our solutions (not products)? Yes (hit Y) / No (hit N)?

Do you have any additional questions? If I cannot answer you, you may give me your phone number or your email address and my friend, Uncle Sam will call (contact) you tomorrow.

Have a nice day. Nice to serve you.

Do you see the advantages, n to 1 relationsships. Bandwith etc. sets the limit for communication capacity.

After a while the bot may get better answers than a human being because of full overview of products and solutions. And it is always polite.
http://www.webproworld.com/viewtopic...r=asc&&start=0

In the same way you may use contextual search to train a search engine.

Did you ask me a question?

Kjell Gunnar Bleivik
http://www.multifinanceit.com/
http://www.blognorway.com/
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