Thanks for the feedback Paul.
I'll look to action your points.

Can you elaborate on your comments on the service explanation as I feel this is really important. Did you not feel that the rotating explanation (in the centre of the homepage) explains the service well or did you not read this?

Its the section that says:

(1) UPDATE YOUR CONTACTS
use contacts4life to request updated contact information from your contacts and insert the changes directly into your address book.

(2) MAINTAIN ADDRESS BOOKS
Get automatic updates to your address book from anyone that uses Contacts4life etc...

(3) SYNC ADDRESS BOOKS
Sync with Outlook & mobile phones etc...

This aside, did the tour help explain what we offer? It should explain that we offer a service to help keep contact information up-to-date & in sync with a users PC & mobile phone. & that we help users safeguard their address book so they'll never lose contact details.

I look forward to your response,