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Originally Posted by mikmik
wen wrote
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...add pictures, make it step-by-step...
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BRAVO!!!!
It is amazing how a few screen shots can clarify what is being said. I don't know how many times I have given up on an app or lesson because of ONE step that didn't make sense.
On some, I have played aroung and 'discovered' what was meant, and then I see what they were saying (LOL, obviously - but not at first!). I used to blame myself, some people just assume we understand what they mean. But, it is like getting your site reviewed.
What seems obvious to yourself often doesn't make sense to others, like site navigation.
Macromedia tutorials drive me mental - as an example of 'assuming I understand their lingo'. I never use them any more, just surf to find third party tutes. |
Must be the geek in me, but I've found that Macromedia's tutorials are far better than others, such as Adobe's, which I generally find cryptic at best.
I cannot agree more that step-by-step instructions and screen shots are absolutely necessary for inexperienced users. I personally have put together more than 20 instructional booklets for users when working as the head of a technical support department. Those booklets cut our support calls by over 30%, a result that was well worth the hours put in in creating them.