When people set up online tutorials why don't they supply a step by step for people who have never used the program?

Yes it may seem like holding their hand and it may be time consuming. (I know, I've done it and I'm doing it again!) But it is much easier then answering a hundred emails with the same question: "What do I click on after I download the file?" Or "I've opened it, ran it, and closed it. What do I do now." Okay, that one is a little overboard, but it does get to be frustrating.

You have a website, you want to teach people how to properly use a program or perform a process. They do NOT know what they are doing - add pictures, make it step-by-step and make it multiple pages if you have too. Anything worth doing is worth doing right. And heck, if you do it well enough, it will get passed on to others ;)

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